Please post your return to:
Ivali Returns
4/24 Burke Crescent
North Lakes QLD 4509
Include the following in your return:
Full name
Order number
Return reason and any comments
Email and phone number
Important Notes:
Postage costs for returns are the responsibility of the customer unless the product is faulty or we’ve sent the wrong item.
Please contact us before returning any item. Do not dispose of faulty products until you’ve received confirmation from our team.
Returns that do not meet these guidelines may be refused
Please allow up to 5 business days for us to process your return or issue store credit once received.
This sets expectations and prevents customers from chasing updates.
